Returns & Exchanges
Easy Returns for Peace of Mind
Aura & Accord stands behind every order with a fair and simple return policy. If you are not satisfied, you can request an exchange or refund within the policy window.
Return Policy
If your item arrives damaged or you are not happy with it, you can return it within 7 days of delivery. Items must be unworn, in original condition, and returned in their original packaging.
- 7-day returns from delivery date
- Original packaging required
- Refunds processed after item inspection
Exchange Process
Need a different size or design? Request an exchange and we will help you choose the best replacement. Exchanges are subject to stock availability.
Contact our support team to initiate an exchange and we will guide you through the next steps.
Refund Timeline
Once your return is received and inspected, refunds are processed within 3 business days. The amount is returned using the original payment method whenever possible.
- Inspection within 1-2 business days
- Refund issued within 3 business days
- Confirmation sent via email or WhatsApp